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- <?PHP
-
- define('SUPPORT_TITLE', 'What do I do if my site isn\'t working?');
-
- define('SUPPORT_BTITLE', 'What do I do if my site isn\'t working?');
-
- if (!defined('LIB_ACCOUNT')) { require('lib/account.php'); }
-
- addDashboardItem('Useful links', 'Site overview', 'sites');
-
- if (!defined('UID')) {
-
- addDashboardItem('Useful links', 'Login', 'login');
-
- }
-
- addDashboardItem('Related articles', 'How to raise a ticket', 'support/010');
- addDashboardItem('Related articles', 'HTTP error messages', 'support/012');
- addDashboardItem('Related articles', 'What does the status column mean?', 'support/004');
-
- $sbody = <<<SUPPORT
- <p>
- If you cannot access your website, there are a number of steps you can follow
- to try and locate the source of the problem. If you are unable to follow these
- steps, please raise a ticket, and a member of the UTD-Hosting staff will
- investigate the problem for you.
- </p>
- <p>
- The first thing to determine is what type of problem is occuring. If you see
- an error message from the web server (and not your browser) when you try to
- access your website, then the cause is probably an invalid setting, or a
- problem with a .htaccess file. To further diagnose this problem, please refer
- to the <em>HTTP error messages</em> article (linked on the right hand side),
- or raise a support ticket.
- </p>
- <p>
- If you can access your site, but you are receiving a UTD-Hosting error page
- instead of the site you requested, please raise a ticket and a member of staff
- will investigate. If you can access the site, but are receiving a non-HTTP
- error message (or are receiving any data that is not expected), it's probable
- that the error is due to a badly coded or configured script. If you are unable
- to track down the problem, raise the ticket and a member of staff will try to
- diagnose it.
- </p>
- <p>
- Finally, if you can not access your site at all, there are a few things that
- you can check. On the <em>account overview</em> page, the status column for
- the site you are trying to access should say 'OK'. If it displays 'DNS Error'
- or another error message, please refer to the <em>What does the status column
- mean?</em> article for an explanation of the error and the solution. If this
- does not solve the problem, or you are suffering from a problem not covered in
- this document, please raise a ticket and we will investigate.
- </p>
- SUPPORT;
-
- define('SUPPORT_BODY', $sbody);
-
- ?>
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