The first thing to determine is what type of problem is occuring. If you see an error message from the web server (and not your browser) when you try to access your website, then the cause is probably an invalid setting, or a problem with a .htaccess file. To further diagnose this problem, please refer to the HTTP error messages article (linked on the right hand side), or raise a support ticket.

If you can access your site, but you are receiving a UTD-Hosting error page instead of the site you requested, please raise a ticket and a member of staff will investigate. If you can access the site, but are receiving a non-HTTP error message (or are receiving any data that is not expected), it's probable that the error is due to a badly coded or configured script. If you are unable to track down the problem, raise the ticket and a member of staff will try to diagnose it.

Finally, if you can not access your site at all, there are a few things that you can check. On the account overview page, the status column for the site you are trying to access should say 'OK'. If it displays 'DNS Error' or another error message, please refer to the What does the status column mean? article for an explanation of the error and the solution. If this does not solve the problem, or you are suffering from a problem not covered in this document, please raise a ticket and we will investigate.