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- Downtime promise
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- While we'd all like to have 100% uptime, in practice this rarely happens.
- In order to compensate our customers for any downtime we experience,
- UTD-Hosting will issue discount codes that extend the current billing cycle
- by twice the length of the downtime. So if we're down for an hour,
- you get two hours for free.
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- After a period of downtime, an informational message will be posted by a
- UTD-Hosting staff member, explaining the cause of the downtime, the recorded
- duration, and listing the discount code. This code will be valid for a week
- after the end of the downtime.
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