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Unsupported scripts and control panel web app for a hosting company
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utd-control-panel/sup/search/013.txt

013.txt 572B
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  1. Ticket reply time promise

  2. 

  3. 

  4.  We aim to reply to all tickets within twenty four hours of them being

  5.  opened. If you open a ticket and haven't received a response within

  6.  seventy two hours, we'll automatically credit your account with a 

  7.  month's free hosting to attempt to compensate you for the inconvenience

  8.  caused.

  9. 

  10. 

  11.  While we aim to answer all support requests as quickly as possible,

  12.  we cannot guarentee that those submitted via e-mail or IRC will be

  13.  dealt with within this timeframe. Where at all possible, support 

  14.  requests should be made via the ticket system.