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- <?PHP
-
- define('SUPPORT_TITLE', 'Ticket reply time promise');
-
- define('SUPPORT_BTITLE', 'Ticket reply time promise');
-
- if (!defined('LIB_ACCOUNT')) { require('lib/account.php'); }
-
- addDashboardItem('Related articles', 'How to raise a ticket', 'support/010');
-
- if (!defined('UID')) {
-
- addDashboardItem('Useful links', 'Login', 'login');
-
- }
-
- $sbody = <<<SUPPORT
- <p>
- We aim to reply to all tickets within twenty four hours of them being
- opened. If you open a ticket and haven't received a response within
- seventy two hours, we'll automatically credit your account with a
- month's free hosting to attempt to compensate you for the inconvenience
- caused.
- </p>
- <p>
- While we aim to answer all support requests as quickly as possible,
- we cannot guarentee that those submitted via e-mail or IRC will be
- dealt with within this timeframe. Where at all possible, support
- requests should be made via the ticket system.
- </p>
- SUPPORT;
-
- define('SUPPORT_BODY', $sbody);
-
- ?>
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