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- What do I do if my site isn't working?
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- If you cannot access your website, there are a number of steps you can follow
- to try and locate the source of the problem. If you are unable to follow these
- steps, please raise a ticket, and a member of the UTD-Hosting staff will
- investigate the problem for you.
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- The first thing to determine is what type of problem is occuring. If you see
- an error message from the web server (and not your browser) when you try to
- access your website, then the cause is probably an invalid setting, or a
- problem with a .htaccess file. To further diagnose this problem, please refer
- to the HTTP error messages article (linked on the right hand side),
- or raise a support ticket.
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- If you can access your site, but you are receiving a UTD-Hosting error page
- instead of the site you requested, please raise a ticket and a member of staff
- will investigate. If you can access the site, but are receiving a non-HTTP
- error message (or are receiving any data that is not expected), it's probable
- that the error is due to a badly coded or configured script. If you are unable
- to track down the problem, raise the ticket and a member of staff will try to
- diagnose it.
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- Finally, if you can not access your site at all, there are a few things that
- you can check. On the account overview page, the status column for
- the site you are trying to access should say 'OK'. If it displays 'DNS Error'
- or another error message, please refer to the What does the status column
- mean? article for an explanation of the error and the solution. If this
- does not solve the problem, or you are suffering from a problem not covered in
- this document, please raise a ticket and we will investigate.
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