We aim to reply to all tickets within twenty four hours of them being opened. If you open a ticket and haven't received a response within seventy two hours, we'll automatically credit your account with a month's free hosting to attempt to compensate you for the inconvenience caused.

While we aim to answer all support requests as quickly as possible, we cannot guarentee that those submitted via e-mail or IRC will be dealt with within this timeframe. Where at all possible, support requests should be made via the ticket system.

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